Vacation Packages and Resources Give Agents a Strong Hold on Traveling

Midlands Business Journal, January 8, 2010

Losing luggage when flying can be a nightmare, especially if all you have is an automated toll-free number to work with. Working with a travel agent can speed up the process and alleviate some stress. “That phone recording isn’t going to help you find your luggage,” said Kim Roche, business development manager at C&A Industries’ AurTravel division. “We have connections that can help us help our customers.” AurTravel offers services for vacations, cruises, business travel, extended travel, group travel as well as honeymoons and weddings. In order to find a quality travel agent, Roche suggests finding someone with several years of experience. “Our average years of experience here is over 21 years.” Roche said. When researching travel agencies, it’s best to use a local agency that gives plenty of feedback on all aspects of your travel arrangements. “I would avoid a travel agency that only promotes low rates and doesn’t talk about the place you’re staying at.” Roche said. When bad weather unexpectedly interferes with travel plans, it’s best to utilize a travel agent to look up flight cancellations and assist in rescheduling a flight. “A business traveler isn’t going to have the time to call airlines and see if they can get through, that’s the benefit of using a travel agent.” Roche said. Outside of a typical $25 airline ticket fee, the agency won’t charge for its basic services. If last minute changes occur in travel plans, travel agencies like AurTravel offer 24-hour service. “We’re always there with a laptop and a cell phone,” Roche said. “So if you’re stuck in an airport at 11 o’clock at night, we’re there.” Travelers might enjoy the convenience of online services, but the Internet has its flaws. “We partner with certain companies, so if we’re selling a trip to Mexico or Jamaica, price-wise, we’re competitive with what you find online.” Roche said.