We think so! We ran across the following article on cnn.com and thought it was worth sharing: If you’ve booked travel online, you may have been there. Online travel sites flooded with overwhelming options, all claiming the best deals. Extra fees nestled into the fine print amid blaring advertisements. Pounding 16 digits into the telephone after you’ve booked the wrong flight before finally getting a human voice.
Difficult site navigation and presentation on travel company sites and hotel and airline sites are causing a growing number of travelers to shift away from the Web and consider using alternative methods of booking travel.